A guide to managing agent seats in Zendesk | Geckoboard blog
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Light Agents comments to their own tickets via Help Center should be visible in Help Center – Zendesk help
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4. User Management - Practical Zendesk Administration, 2nd Edition [Book]
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Agent Workspace: view conversation permissions for Light Agents – Zendesk help
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What is a Zendesk light agent? - YouTube
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A guide to managing agent seats in Zendesk | Geckoboard blog
Latest Zendesk Agent Workspace Updates - redk
How To Add Agents in Zendesk
